Troubleshooting Tips
If you experience reception or other problems with your wireless phone, try these troubleshooting tips. If you still have difficulty, contact our Customer Care Center for assistance.
It says "No Service" on my phone display.
- This is normal whenever the phone is first turned on. Make sure the antenna is fully extended and wait a few seconds until the "No Service" message disappears.
- If "No Service" stays on, you may be in a place where the wireless signal is too weak, such as a subway or mountain valley, or where we don't have coverage. Weather or environmental conditions may also be a factor. Try your call again from another area.
I can't place or receive calls.
- Make sure your phone's power is on, the battery is charged and the antenna is fully extended.
- Check that the "No Service" indicator is off and that you are receiving a signal.
- CTA may have placed restrictions on your service. Contact ourCustomerCareCenter.
I hear static on my call.
- Make sure your antenna is fully extended and is not damaged.
- Check the signal-strength indicator on your display. You may be in an area where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons.
A recording says my "call cannot be completed as dialed."
- Check the number you dialed. You may need to dial an area code or a [1], depending on your phone. Some areas require 10-digit dialing for local calls.
- If it still does not go through, make a note of the recording and contact our CustomerCareCenter.
I hear a fast busy signal.
- The network—or the landline network of the party you're trying to reach—may be temporarily busy. Please try again.
I hear a beeping sound.
- Your battery may be low. Check the battery-charge indicator.
- If you have Call Waiting, someone may be trying to reach you. Press [SEND] to answer the second call.
- One of the phone keys may have been pressed accidentally.
- You may have a voice or text message in your mailbox.